FAQ

Welcome to the FAQ page of Allen Roof Repair Company, your local partner for dependable roof repair, replacement, and maintenance services.

We know roofing problems can be stressful, especially when leaks, storms, or insurance claims are involved. Below you’ll find clear, straightforward answers to the questions we hear most often from homeowners and business owners.

If you don’t see your question here, you’re always welcome to contact us directly and we’ll be happy to help.

What roofing services do you offer?

At Allen Roof Repair Company, we focus on keeping your roof safe, watertight, and performing as long as possible. We work on both residential and commercial roofs and offer a full range of services.

Our main services include:

Roof repair for all common roof types
Hail damage roof repair and help with insurance claims
Emergency / 24-hour roof repair for urgent issues
Roof leak detection and repair
Free roof inspections (residential and commercial)
Roof replacement when repairs are no longer enough
Metal roof installation for durability and longevity
Commercial roof repair and maintenance programs
Gutter installation and repair
Storm and wind damage roof repair
Roof maintenance programs (annual and semi-annual)

Whether you have a minor leak, missing shingles, storm damage, or an aging roof that needs to be replaced, we can inspect your roof, explain your options, and recommend the most cost-effective solution.

How do I know if my roof needs repair or full replacement?

Many customers aren’t sure whether they should repair their roof or invest in a full replacement. We understand that it’s a big decision, so we aim to make it as clear and honest as possible.

Signs you may only need a repair:

A few missing or damaged shingles in a limited area
One or two small leaks that started recently
Damage after a storm, but the roof is otherwise in good condition
Isolated issues around vents, chimneys, skylights, or flashing

In these cases, a targeted repair can often solve the problem and extend the life of your roof without the cost of a full replacement.

Signs you may need a replacement:

The roof is near or past its typical lifespan (often 15–30 years, depending on material)
Frequent leaks in different parts of the home or building
Extensive storm or hail damage across large areas of the roof
Shingles are curling, cracking, balding, or missing in many places
You can see sagging areas on the roof deck
High energy bills that may be related to poor roof insulation or ventilation

How we help you decide:

We always start with a thorough inspection. Then we:

Show you what we found, in plain language
Provide photos and clear descriptions of the damage
Explain the pros and cons of repair vs. replacement
Give you upfront pricing for both options when appropriate

Our goal is to recommend what makes the most sense for your situation and budget, not just the most expensive option.

What happens during a free roof inspection?

Our free roof inspections are designed to give you a clear picture of your roof’s condition without any pressure. We offer inspections for both residential and commercial properties.

What we look at:

Overall roof surface condition (shingles, tiles, metal panels, or flat roof materials)
Signs of leaks or water intrusion
Flashing around chimneys, vents, skylights, and walls
Gutters and downspouts for clogs, damage, or improper drainage
Roof penetrations and seams on commercial and flat roofs
Evidence of hail, wind, or storm damage
Visible structural concerns, such as sagging or soft spots

What you receive:

A verbal walkthrough of what we found, explained in simple terms
Photos of any damage or areas of concern
Clear recommendations: repair, maintenance, or replacement
An estimate for any suggested work

There is no obligation to move forward with repairs or replacement after an inspection. Our goal is to educate you so you can make a confident decision about your roof.

How do emergency and 24-hour roof repairs work?

Roof problems don’t always happen during business hours. When you suddenly discover a leak during a storm or notice serious damage after high winds, you need help quickly.

When to call us for emergency service:

Active leaks during heavy rain
Storm or wind damage causing exposed areas of the roof
Tree limbs or debris puncturing the roof
Sections of roofing blown off, leaving the underlayment or decking exposed
Water entering your home or business and threatening ceilings, walls, or inventory

What we do during an emergency visit:

Arrive as quickly as conditions and safety allow
Assess the immediate damage and source of the leak
Provide temporary protection, such as tarping or emergency patching
Plan and schedule permanent repairs as soon as possible

Our priority during an emergency is to stop or limit water intrusion and protect your property. Once the weather improves and the area is safe, we return to complete lasting repairs.

How do hail damage roof repairs and insurance claims work?

Hail can cause serious damage to roofs, even when it’s not obvious from the ground. Many homeowners and business owners are unsure when to file an insurance claim or how the process works. We can walk you through it from start to finish.

What we do after a hailstorm:

Perform a detailed hail damage inspection on your roof, gutters, vents, and other exterior surfaces
Document dents, bruised shingles, granule loss, cracked tiles, or punctured membranes
Take photos and note all visible damage

Working with your insurance company:

While we do not act as your insurance adjuster or provide legal or financial advice, we can:

Provide detailed inspection findings you can share with your insurance company
Meet with your insurance adjuster on-site to point out damage
Offer a written estimate for necessary repairs or replacement
Complete the approved work according to the insurance scope, using quality materials and workmanship

If you suspect hail damage, it’s important to act quickly. Waiting too long can sometimes make it harder to file a claim or may allow minor issues to turn into larger leaks or structural problems.

Do you offer services for commercial roofs as well as residential roofs?

Yes, Allen Roof Repair Company serves both residential and commercial customers. We understand that commercial roofs often require different materials, designs, and maintenance plans than homes.

Residential roofing:

For homeowners, we commonly work on:

Asphalt shingle roofs
Metal roofs
Some specialty materials, depending on your home and neighborhood

Services include:

Leak detection and repair
Storm and hail damage repair
Roof replacement
Gutter installation and repair
Preventive maintenance and inspections

Commercial roofing:

For business owners and property managers, we work on:

Flat and low-slope roofs
Metal roofing systems
Common commercial roofing materials

Commercial services include:

Roof repair and leak tracking on complex roof systems
Scheduled maintenance programs (annual or semi-annual)
Roof inspections for real estate, budgeting, and insurance needs
Roof replacement and upgrades to more durable or energy-efficient systems

In both cases, our focus is on minimizing disruption, staying within your budget, and keeping your building protected so you can focus on your daily life or business.

What are roof maintenance programs and why are they important?

A well-planned roof maintenance program is one of the best ways to extend the life of your roof and avoid surprise expenses. We offer both annual and semi-annual maintenance plans for residential and commercial roofs.

What a maintenance visit typically includes:

Visual inspection of the entire roof surface
Checking for loose, broken, or missing shingles or panels
Inspecting flashing, vents, skylights, and penetrations
Cleaning minor debris from the roof surface where safely accessible
Checking gutters and downspouts for clogs or visible damage
Looking for early signs of leaks or water pooling, especially on flat roofs
Noting any areas that may need minor repairs

Benefits of regular maintenance:

Catch small problems before they become big, expensive issues
Extend the lifespan of your roof system
Keep your manufacturer’s warranty valid, where maintenance is required
Improve overall performance and reliability during storms
Provide peace of mind, knowing a professional is keeping an eye on your roof

We can tailor a maintenance plan to the size, type, and age of your roof, as well as your budget and risk tolerance.

How long does a typical roof project take and what can I expect during the process?

The timeline for roofing work depends on the size of your roof, the type of work, and weather conditions, but we do our best to set clear expectations upfront.

Typical timeframes:

Small repairs: Often completed in a few hours to a single day
Larger repairs: Usually one to two days
Full residential replacement: Often one to three days, depending on roof size and complexity
Commercial projects: Can range from a day to several weeks, depending on the system and building size

What you can expect:

Initial contact and scheduling
Free inspection and clear estimate
Material selection and project planning
Work performed by our trained team
Clean-up of the work area and removal of old materials
Final walkthrough or review of the completed work

We strive to protect your landscaping, minimize noise and disruption as much as possible, and leave your property clean when we’re done.

If you have additional questions about our roof repair, inspections, replacement options, or maintenance programs, we’re here to help. Allen Roof Repair Company is committed to honest advice, quality work, and reliable service for both homes and businesses.

FAQ